SmallBizGenius Analysis
Newegg receives mixed reviews, with customers praising helpful customer service representatives while also reporting issues with shipping, returns, and product quality. While some find Newegg a reliable source for computer components, others have had frustrating experiences.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
8.5/10Many reviewers praise the helpfulness and knowledge of specific customer service representatives, particularly in technical support. Several reviews specifically mention representatives named Chris, Christian, and Vince for going above and beyond to resolve issues.
30 reviews mention thisShipping & Delivery
3.5/10A significant number of reviewers report issues with shipping, including delays, incorrect deliveries, and packages marked as delivered but never received. Some customers also report issues with the packaging of items, leading to potential damage during transit.
25 reviews mention thisReturns & Refunds
4.0/10Many reviewers express frustration with Newegg's return and refund processes, citing issues such as rejected returns, partial refunds, and long delays in receiving refunds. Some customers claim they were blamed for damage to products they received in a non-functional state.
20 reviews mention thisProduct Quality
6.0/10Some reviewers report receiving defective or damaged products, particularly refurbished items. Others are satisfied with the quality of the products they receive, especially when purchasing new components.
15 reviews mention thisWebsite Experience
5.0/10A few reviewers mention negative experiences with Newegg's website, including issues with order errors and unhelpful website support.
5 reviews mention thisPros & Cons
What Customers Love
"Chris with technical support went above and beyond my expectations. He helped me trouble shoot my PC. His communication skills are on point. I will definitely be buying from newegg again."
"They have great product availability and also have their "Shuffle" lottery where you get a chance to buy scarce products, which I believe helps regular people..."
"Given the nature of online shopping, where you can never trust the "discounts" or "best prices" anymore, I would say that Newegg is true to its core values. They really do provide the best deals for..."
"They truly do make returns, "hassle free"."
"Customer Support is outstanding. Very helpful in responding to questions and issues on the phone and with email. Excellent return policy with wrong parts or faulty parts. Highly recommended"
Common Complaints
"Just terrible, takes almost a month to ship."
"I have been a loyal customer of Newegg for years, but my recent experience has completely changed my perception of the company...Newegg has held onto my money for over six months."
"I bought a computer from Newegg that came with a 1-year warranty...The computer went blue screen, so I cal..."
"Ordered a collectible action figure from Newegg Captain Collectable. Turns out that it is some random individual in china. Fake company."
"I used their PC Builder and selected 32GB of RAM. When I went to check out and finished ordering, i looked at my receipt, at some point the RAM was 16GB instead of 32GB. There were no notifications..."
Common Questions About Newegg
Answers derived from customer review patterns
Is Newegg legit and trustworthy?
Newegg's legitimacy is complex. While many customers have positive experiences, a significant number report issues with shipping, returns, and product quality. Some reviewers claim to have received defective items or experienced bait-and-switch tactics. The presence of third-party sellers on the platform adds another layer of complexity, as experiences can vary depending on the seller. Therefore, it's crucial to carefully vet sellers and read reviews before making a purchase on Newegg.
Based on 45 reviewsDoes Newegg have good customer service?
Newegg's customer service receives mixed reviews. Many customers praise specific representatives for their helpfulness and technical expertise, often mentioning names like Chris and Christian. However, other reviewers report difficulty reaching customer service or receiving unhelpful responses. The quality of customer service seems to vary, with some customers having positive experiences and others encountering significant challenges in resolving their issues.
Based on 35 reviewsIs Newegg worth it for small business?
Whether Newegg is worth it for small businesses depends on their specific needs and risk tolerance. The platform offers a wide selection of computer components and peripherals, potentially at competitive prices. However, the reported issues with shipping delays, returns, and product quality could be detrimental to businesses that require reliable and timely procurement. Small businesses should carefully weigh the potential benefits against the risks before making significant purchases from Newegg.
Based on 20 reviewsWhat is Newegg's return policy like?
Newegg's return policy is a frequent source of complaints. While the company advertises hassle-free returns, many customers report difficulty obtaining refunds or exchanges, especially for defective products. Some reviewers claim their returns were rejected for bogus reasons or that they received only partial refunds. The return process can be lengthy and frustrating, with some customers waiting months for a resolution. It's important to carefully review Newegg's return policy and be prepared for potential challenges when returning items.
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